1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on PROCESS A DEBIT. 4. Select the TYPE OF DEBIT (Single, Recurring, or Combination) 5. Fill out the form completely and agree to the Terms of Service. 6. Click on the SUBMIT button.

1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on PROCESS A DEBIT. 4. Select RECURRING DEBIT as the TYPE. 5. Fill out the form completely and agree to the Terms of Service. 6. Click on the SUBMIT button. Once you have finished, to make sure the debit has been input properly, look at the following 1. Go to DEBITS on the menu bar. 2. Click on RECURRING DEBITS. You can also do a search at any time by going to DEBITS on the menu. To search your account for a specific debit, please follow the below instructions: 1. Go to DEBITS on the menu bar. 2. Click on SEARCH TRANSACTIONS. 3. Enter the information, such as the Last Name. Click on the SEARCH button. The system will display ALL results, processed and unprocessed.

A Combination Debit merges a one-time payment (Single Debit) with a recurring payment setup, letting you cover both an initial deposit and subsequent installments in one streamlined transaction. It’s especially handy when, for example, you’re renting an apartment and need to collect the security deposit plus monthly rent all at once. This single form simplifies the process, saving you time and effort. 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on PROCESS A DEBIT. 4. Select COMBINATION DEBIT as the TYPE. 5. Fill out the form completely and agree to the Terms of Service. 6. Click on the SUBMIT button. Please note that a Combination Debit creates two distinct items. The first is the initial debit followed by a recurring debit. If you are in any way confused by this, please reach out to our customer service department for assistance.

You can upload a physical check for us to process as an eDebit: 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click PROCESS PICTURE DEBIT. 4. Locate and upload the debit image. 5. Fill out the form completely and agree to the Terms of Service. 6. Click on the SUBMIT button.

1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click UPLOAD BATCH FILE. 4. Locate your batch file by clicking BROWSE. 5. Select the correct FILE DELIMINATION. 6. Does your file have a FILE HEADER? Select the correct option. 7. Click on the UPLOAD button. This feature requires that your file be set up correctly following the instructions on the page. If you run into any difficulties or errors when uploading, don’t worry—our system is used daily and works reliably. The problem may be due to incorrect formatting in your file. If you need help, send an inquiry to Support@Green.Money, and one of our specialists will assist you in resolving the issue.

1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on TRANSACTION SEARCH. 4. Enter the information, such as the Last Name. Click on the SEARCH button. The system will display ALL results, processed and unprocessed.

In order to see the tracking information associated with your eDebits processed: 1. Log into your merchant account. 2. Go to REPORT on the menu bar. 3. Click on DASHBOARD. 4. In the middle of the screen on the report dashboard, click on TRACKING. 5. Click on the linked Tracking Number for the date the debit/s processed.

To issue a refund on a debit you have processed, follow these instructions: 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on DEBIT SEARCH. 4. Locate the transaction. 5. On the far right under ACTIONS click on GO TO. 6. Or, on the left-hand side of the transaction under DETAILS, click the + (PLUS) symbol. 7. On the far right click REFUND DEBIT. 8. Review the information on the screen and click on the SUBMIT REFUND button at the bottom of the screen. Refunds may take 7-10 days to post to the receiver's account.

We CANNOT delete debits on your behalf. In order to do this, please see the following steps: 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 2. Go to DEBIT SEARCH. 4. Locate the debit you wish to delete. 5. On the right side under ACTIONS, Click 'GO TO' on the debit you intend to delete. 6. Click the DELETE button and confirm. Alternatively, if a debit is queued to process with your next batch, you can also delete the debit using this method: 1. Go to DEBITS on the menu bar. 2. Click on DEBITS AWAITING NEXT BATCH. 3. Locate the debit you wish to delete or change. 4. Use the DELETE or EDIT buttons to stop or change the payment.

1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on RECURRING DEBITS. 4. Locate the RECURRING DEBITS entry. 5. Once you locate the recurring debit entry, click on the DELETE button on the far right side. After deleting the RECURRING DEBIT ENTRY, confirm that there are no pending payments scheduled: 1. Go to DEBITS on the menu bar. 2. Click on DEBITS AWAITING NEXT BATCH. 3. Review the listed debit and DELETE any instances of the recurring debit you deleted.

If you need to pull a debit after it has batched, follow these steps. Keep in mind this is only possible on the same day of the transaction(s), subject to staff availability, and also depends on whether the batch has already been sent to the bank. If it’s been sent, it’s out of our hands. 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on DEBIT SEARCH. 4. Locate the transaction. 5. On the far right under ACTIONS click on GO TO. 6. Or, on the left hand side, click the + (PLUS) symbol. 7. Click PULL DEBIT on the right-hand side. 8. Agree to the Terms of pulling a debit. Our staff will check if pulling the debit is possible. If it is, we’ll proceed and email you once it’s done. There is a $25 administrative fee, or $5 per debit, whichever is greater to pull debits from a batch as it is a manual process.

If you have multiple returns to report, this may make it easier: 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on UPLOAD BATCH RETURN. 4. Select the appropriate FILE DELIMINATION of your batch file. (Comma Deliminated, Tab Deliminated, or Excel File). 5. Specify if your batch file has a FILE HEADER. (With a Header Row or With No Header Row). 6. Click CHOOSE FILE and locate your batch file. 7. Click UPLOAD to submit your return file.

In order to Glean a Signature and attach a Debit Authorization Form to an eDebit: 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Select PROCESS A DEBIT. 4. In the BANK INFORMATION SECTION, click on the area that says SIGNATURE IMAGE FILE. 5. Upload your Signed Authorization Form. 6. Finish the form, review the information you are submitting, agree to the Terms of Service, and click on the SUBMIT button. A representative will review your Authorization Form. If everything checks out, we’ll glean the signature onto the eDebit and include it with your next batch. If there’s an issue and we can’t glean the signature, we’ll email you with the details. While gleaning services aren’t guaranteed, there’s no additional cost for this service.

We have built a webpage about Remote Deposit. There is too much information to put it all here. Please CLICK HERE for more information.

We process transactions twice daily at 9:00 AM and 2:00 PM Eastern Standard Time. Please note that processing times are estimates and may experience delays depending on the size and complexity of each batch. Handling millions of dollars daily is a meticulous process that occasionally requires additional time. Important: We do not process transactions on weekends or Federal Bank Holidays.

Each bank has its own deposit times and clearing rules, so it’s best to discuss these details directly with your financial institution. If you’re using our electronic deposit options, most deposits are posted on the same day or the next day. Keep in mind that the availability of funds depends entirely on your bank’s policies and your relationship with them. While many banks offer same- or next-day availability, this can vary based on their specific rules and processes.

1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on RISKY/BAD. 4. You can identify the specific verification code by clicking the VERIFY CODE. If an override option is available for our warning, we strongly recommend against using it. However, the final decision is entirely yours.

In order to view a full list of every possible Verification Code response, please take the following steps: 1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Click on MY ACCOUNT. 4. In the middle of the screen, under ACCOUNT DETAILS, click on VERIFICATION. 5. On the right hand side, scroll down and view ll of the verification codes. You can make changes to these code settings. They default to what we consider the best choices. However, you may make changes as you see fit.

You can configure your merchant account’s response to certain Verification Codes. If you are experiencing any issues with certain Verification Codes, you may have the ability to change the way our system handles that particular code for your account. In order to make these changes to your account information, please see the following steps: 1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Choose option MY ACCOUNT. 4. Under ACCOUNT DETAILS, click VERIFICATION. 5. Identify the VERIFICATION CODE you need to change. 6. Click the CURRENT VERIFICATION MODE dropdown menu on the right-hand side. 7. Select either PASSING, RISKY, or FAIL. If you have any questions or concerns regarding this feature and how to properly customize your merchant account's verification code responses, please do not hesitate to ask for assistance.

We offer multiple verification options. If any negative information is found while verification is performed, that debit will be flagged as Risky or Bad and will not be submitted to your bank. Depending on the negative information found, you may have the option to override our verification warning and process the debit. However, this is never advised. Our verification system is in place to protect your bank account from experiencing issues caused by returns. Not all verification codes can be overridden so you will need to review the debit in the Risky/Bad debit section of your merchant account for more information. How to view your RISKY/BAD Debits and the options available to you: 1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Choose option RISKY/BAD. 4. If a Risky/Bad debit is found, you can identify the return code by clicking the PLUS (+) symbol and selecting the VERIFY CODE. 5. The options to DELETE, OVERRIDE WARNING are listed on the right-hand side of the Risky/Bad debit entry. The OVERRIDE WARNING option is not always available.

1. Log into your merchant account. 2. Go to DEBITS on the menu bar. 3. Click on RISKY/BAD. 4. You can identify the specific return code by clicking the VERIFY CODE. 5. Click OVERRIDE WARNING. WE HIGHLY RECOMMEND THAT YOU NEVER OVERRIDE A BAD DEBIT WARNING. DOING SO MAY CAUSE YOU TO INCUR ADDITIONAL FEES WITH YOUR BANK SHOULD THE ITEM RETURN UNPAID.

To block a specific routing number (bank) from being able to process through your merchant account: 1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Click MY ACCOUNT. 4. Click on VERIFICATION. 5. Click BLOCKED BANK ACCOUNTS on the far right-hand side. 6. Scroll down to BLOCK AN ACCOUNT. 7. Input the routing number and then check BLOCK ALL ACCOUNTS FOR THIS ROUTING NUMBER. 8. Click BLOCK ACCOUNT. WARNING: Blocking this routing number stops all eDebits from that bank. Be sure the bank doesn’t use more than one routing number, since some institutions do. You can verify by checking resources like ChatGPT or contacting the bank directly.

To create a new Payment Button for your website: 1. Log into your merchant account. 2. Go to INTEGRATIONS on the menu bar. 3. Click on GREEN BUTTONS. 4. Click on the NEW DEBIT BUTTON. 5. Follow the instructions and click on the SAVE BUTTON button. Our system will provide the code for you to place on your website. If you’re not familiar with web design, you may need to work with your website developer or designer to add the payment button. Green representatives are not able to install the code on your site, but we can assist with button creation if you need extra guidance.

To activate your API, or reset your API credentials: 1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Choose option MY ACCOUNT. 4. Under ACCOUNT DETAILS, click API. 5. Click REQUEST NEW CREDENTIALS.

Yes, we provide a fully functional sandbox environment for approved merchants who need to test and familiarize themselves with our system during integrations or updates. This sandbox is designed to replicate the live production environment, allowing you to experiment, troubleshoot, and ensure seamless integration without any impact on real transactions or data. Whether you’re setting up for the first time or making updates to your existing setup, the sandbox gives you the flexibility to test features, simulate transactions, and verify functionality. Our tech and support teams are also available to assist during this process, ensuring a smooth transition from testing to live operations.

Please note that phone numbers for any given transaction should be in the format specified, 3 groups, 10 digits total, separated by a character -- hyphens are recommended (XXX-XXX-XXXX). Though they should be specified as that, any transactions entered into our API should correctly read a number of different formats including international format! If you are still receiving the error when you know the phone number is valid, then it is likely you're using your own information! Remember that when testing the application you cannot use personal information that is tied to your account in Green. This is because most banks would see this transaction as an attempt to write a transaction from yourself to yourself and potentially flag it as fraud. In order to protect your account, our system prevents this! Information that cannot be used to create transactions includes phone number, email, and several other data points. When testing you must either use dummy information or a customer's information because these transactions are entered into our live eDebit processing system. WARNING: As stated above, the transactions are entered into our live eDebit processing system. If you enter a test transaction this way, you must manually delete the debit through your Green Portal or the debit will process at the next available batch time (9am and 2pm EST) and your account will be charged for the debit.

Yes. CLICK HERE

We are currently developing a plugin for Ecwid. If you’re interested in using it with your eCommerce store, please reach out to us via email at support@green.money. We’d love to hear from you!

Currently, we do not have a specific plugin available for Shopify. However, you can use our API and SDK to built your own plugin or workaround.

We do not directly integrate with Weebly as it is a website-building platform. To integrate our payment gateway with a Weebly site, you would need to work with Weebly’s support team or hire an external programmer. We provide several tools to facilitate integration: API and Professional SDK: These tools allow for seamless integration with virtually any website or shopping cart. However, they require programming knowledge. Payment Button: This option is simpler and can be implemented without professional assistance. For more complex integrations, our in-house programming team is available to assist. Our developers are fluent in most modern coding languages and can collaborate with any programmer you hire to ensure a smooth integration process. While we don’t offer outsourced programming services, we’re committed to supporting your integration efforts.

1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Click on MY ACCOUNT. 4. In the ACCOUNT DETAILS section, click on BANKING. 5. Scroll to the right of the BANK ACCOUNTS area, if needed, and click EDIT. 6. Enter the required information, including your account Password. 7. Click on the SUBMIT button. 8. Fill out a CHECKING ACCOUNT AUTHORIZATION FORM. After you complete the Automated Online Form, both you and our team receive a copy. Once your signed form is in, we’ll verify the details and approve the new account for deposit processing. You’ll then get a confirmation email. Typically, it takes about one business day (excluding weekends and federal holidays) to finalize the change once we have your completed form. There’s a $15 administrative fee for updating the checking account on file, which will be billed once the update is complete.

If you pay our fees via Credit Card, this is how to Update your Credit/Debit Card on File: 1. Fill out our online Credit Card Authorization Form. 2. A copy will be sent to you and to our staff to review. 3. Our staff will update the card on your account within 24-hours (on business days only). There is a $15.00 administrative fee for changing your card on file. This will be billed to your card upon completion of the update.

We allow you to update your information inside the gateway. You can edit your; Phone Number, Business Address, and Email Address. To make these changes to your account information: 1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Click on MY ACCOUNT. 4. Identify the field you need to change (I.E.: Email Address, Phone Number). 5. Delete the information in the current field, and then re-fill with the new data. 6. Click the button CLICK HERE TO CHANGE INFORMATION.

In order to add a new customer to your CUSTOMER LIST, you will need to take the following steps. Log into your merchant account. Go to DEBITS on the menu bar. Click on CUSTOMER HUB. Click on CREATE NEW CUSTOMER. Fill in all requested information. When you are finished, click SAVE CHANGES. After processing a debit from a customer, you can add them to your CUSTOMER LIST by following these steps: Log into your merchant account. Go to DEBITS on the menu bar. Click on SEARCH TRANSACTIONS. Enter the information, such as the Last Name. Click on the SEARCH button. Click Add to Customer List on the right-hand side.

Adjusting the Company Information that is provided to your customers is a multi-step process. Please see the following steps for instructions on how to make these changes: How to change the Work Telephone Number and/or Customer Service Email Address: 1. Log into your merchant account. 2. Go to ACCOUNT on the menu bar. 3. Choose option MY ACCOUNT. 4. Identify the field you need to change (Work Phone Number, Customer Service Email Address). 5. Delete information in current field, and then re-fill with the new data. 6. Finally, click the button CLICK HERE TO CHANGE INFORMATION. How to change the Address and/or Company Name: 1. Submit a Checking Account Authorization Form using the below format.

You can add authorized users and assign them specific permissions: 1. Log into your merchant account. 2. Go to PERMISSIONS on the menu bar. 3. Click on USER MANAGEMENT. 4. Fill in fields with the desired information for your authorized user. 4. Click the button CREATE USER. 5. Enable/Disable fields in PERMISSIONS FOR USER.

It’s possible to split deposits between multiple bank accounts for Edebit, but the split may not work exactly as you’d expect. This is because we cannot split individual eDebits. If you want a 50/50 split between two accounts, our system does it based on overall volume, so it eventually balances out to around 50/50. For example, if you process two debits today, our system might send both to one account or split them. Tomorrow, when you process two more, it might send them to the other account or split them differently. The algorithm isn’t completely predictable, but it strives to maintain an overall 50/50 ratio based on total dollar amount. Yes, you can have more than 2 bank accounts, and the system will split them across 3 or more. If you have any questions or need help adding a secondary checking account, please email Support@Green.Money.